Top 9 Ways AI Is Transforming the Retail Industry

With large-scale digitalisation, it’s safe to say that AI is becoming an indispensable part of our everyday life. A prominent example of the same could be, recommendations. If you are into buying e-books on Amazon, you’ll notice you get suggestions based on your recent purchases or you might’ve noticed how Netflix recommends shows based on […]

6 Steps that are Key to Data Preparation in Machine Learning

Typically, raw data cannot be used directly in predictive modelling projects like classification or regression. For algorithms to function, data must be in numbers, and statistical noise and errors must be corrected, while some algorithms impose requirements on data. Raw data, clearly, is prohibited by all means. As a result, preprocessing of the raw data […]

Data-Driven Superlative Customer Experience

Consumers are increasingly seeking seamless digital experiences, particularly given that many of our daily needs can be addressed with a single click. As a result, many individuals have become accustomed to using digital, from purchasing goods online to making payments using banking apps. However, when it comes to buying insurance, digital experiences that make each […]

Cognitive Automation – An imperative for superior Customer Experience

The traditional property and casualty insurance business model has resisted change for a long time. Although advances in technology have slowed the pace of change, we have reached a point where insurers must go digital. Long-term dependence on many internal systems and solutions has been established, but it’s now time to turn to automation to […]

Customer Lifecycle Management

General Insurance builds a single customer view and maximizes customer lifecycle value with SAS CI 360 Objective : Omnichannel Customer Lifecycle Management (CLM) to boost revenue & impact customer experience. Problem Statement :  1. Build a true Customer 360 degree view across policy lifecycle, channels, product and processes 2. End-to-end automation of CLM activities to improve […]

AI-led Multi-channel Customer Response Automation

As more and more businesses and retail customers switched to a digital approach, our client needed a more streamlined way of handling & responding to their customer queries in a more efficient & real-time manner. Customer satisfaction being the fundamental facet, they needed AI to answer difficult, easy, complex, and tough queries every day to […]

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