Customer Lifecycle Management

General Insurance builds a single customer view and maximizes customer lifecycle value with SAS CI 360 Objective : Omnichannel Customer Lifecycle Management (CLM) to boost revenue & impact customer experience. Problem Statement :  1. Build a true Customer 360 degree view across policy lifecycle, channels, product and processes 2. End-to-end automation of CLM activities to improve […]

AI-led Multi-channel Customer Response Automation

As more and more businesses and retail customers switched to a digital approach, our client needed a more streamlined way of handling & responding to their customer queries in a more efficient & real-time manner. Customer satisfaction being the fundamental facet, they needed AI to answer difficult, easy, complex, and tough queries every day to […]